Shipping, Sizing etc
Operations During Covid-19
South Africa is currently under lockdown regulations which ban us from shipping goods. Those regulations are due to be lifted on April 30th 2020, when we hope to be able to resume shipping. I will keep the information on this page up to date.
Please do consider placing orders during this time. Even though shipping is delayed slightly, since our two physical shops have had to close, we are reliant on online sales to keep our staff paid. And there's an advantage to you too - until shipping returns to normal we are offering a 40% discount on all online purchases. Please use the code ThankYou40 at the checkout.
International shipping is free on orders over R2000, and R300 on orders under that amount.
South African shipping is free on orders over R500, and R50 on orders under that amount.
If your item is in stock, we aim to have it sent out within three business days. If we are making it for you, we aim to send it within ten working days.
For orders outside of South Africa, we use a DHL service which delivers internationally within 7 days. We love it.
For orders within South Africa, we use Postnet's Door to Door service, which also arrives within 7 days (and usually a lot sooner).
If you would like us to use a different shipping service, please email us on firstname.lastname@example.org with your order number and we will arrange it. Please note, we may not be able to offer free shipping in this circumstance.
Customs Duties and Taxes
Every country has different rules regarding import duties and taxes. Many parcels arrive without a request for any additional payment, but please be aware that your country's authorities may make such a request. If you're at all nervous about this, please send us an email on email@example.com and we will do some research for you.
I'm Beloved's founding designer, Anna. I'm tall, broad, and have large feet! I know what it feels like to walk into a shop and feel immense disappointment (and discrimination) when nothing fits you. So at Beloved we're committed to ensuring that everyone who wants to buy our products will feel comfortable in them. And we want you to know that we want you to wear our jewellery, and we are honoured that you would choose us.
Our 'standard' measurements are listed next to each piece. Should you need a different size, please email us on firstname.lastname@example.org when you have placed your order will us, with the sizes you require for each piece, and we will ensure that you receive perfectly sized items.
For most necklaces, such as the Calabash, Thousand Hills, and Twelve Apostles Necklaces, we are able to shorten them easily. In order to make them longer, we will add a small, elegant extension chain.
This extension chain will also be available to purchase on our website. However, this is only intended for people who want to be able to wear their jewellery at a variety of lengths. If you need one because our sizes aren't right for you, then please don't order one - it is our pleasure to do this work free of charge.
At present, the largest size of ring we're able to offer is a US size 10, unfortunately. This is due to an outside manufacturer's decision. We are looking for a different supplier so that we would be able to offer larger sizes. Smaller sizes than those listed are possible, but please send us an email before placing an order to double check.
We are only able to offer returns on faulty or incorrectly sized items. Sorry about that. The logistics of offering returns on international shipping are just too much for a small company like ours to carry. Please be assured that the colours displayed are very true to life and the measurements and materials lists are accurate.
In the rare event that there is a fault with your item, please contact us before returning it, so that we can give you instructions on how to label the item.
Our items are guaranteed for a year, ie we will refund, repair or replace any faulty item. The only exception is where an item has clearly been mistreated, such as being left in bright sunlight for more than a week, having contact with damaging chemicals, or trodden on! Please see our 'Caring For Your Beloved' page for more details.
Should you need to return a faulty item within a year of purchase, please contact us before returning it, so that we can give you instructions on how to label it.
If you have any questions which aren't answered here, please feel free to email me on email@example.com